Changes Vonage China SMS - Delivery degradation of Pre-Registered brands

Vonage: Incident updated: China SMS - Delivery degradation of Pre-Registered brands

Incident updateNormal progress (rule, 100%)Changed 2026-10-29 10:43 UTCstspg.io

Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

~~Struck in red~~ is what Vonage removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1

~~investigating~~

resolved

AddedResolved time#2

not present

2026-10-29 10:43 UTC

AddedUpdatemonitoring2026-10-29 10:42 UTC#3

not present

A fix has been implemented and we are monitoring the results.

AddedUpdateresolved2026-10-29 10:43 UTC#4

not present

This incident has been resolved following the implementation of a necessary change which restoring SMS delivery to China. We will now proceed with closing this incident. As the new changes requires re-registration of your brand signature and message templates — please contact your Account Manager or raise a request with our support team at http://api.support.vonage.com/ to get started. We appreciate your patience and understanding while we worked to resolve this issue.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 17
Before captured 18:22 UTC
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on Oct 19, 23:18 UTC. Record hash f109f33de71c7ce5…
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Oct 29
After captured 10:43 UTC
In the 2026-10-29 checkpoint, timestamped by FreeTSA and DigiCert on Oct 30, 00:41 UTC. Record hash 073f8064d8bb49c5…
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History of this incident

Thursday, October 29

1 rewrite, 1 incident change

Wording only
10:53Edited by the vendor
China SMS - Delivery degradation of Pre-Registered brands
Vonage made a wording-only edit to its resolved China SMS delivery degradation notice, changing the support link from http://api.support.vonage.com/ to api.support.vonage.com and adjusting the closing text. The notice still says customers must re-register brand signatures and message templates through their Account Manager or support.
Normal progress
10:43Incident
Incident updateChina SMS - Delivery degradation of Pre-Registered brandsthis change

Cite this

Incident updated: China SMS - Delivery degradation of Pre-Registered brands on Vonage’s status page, changed 2026-10-29 10:43 UTC (change 1 of 2).

Title: Incident updated: China SMS - Delivery degradation of Pre-Registered brands
Vendor: Vonage
Date: 2026-10-29 10:43 UTC
URL: https://rewindex.com/change/r66a54f96cab782

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