Changes Dynatrace Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data

Dynatrace: Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data

Incident updateNormal progress (rule, 100%)Changed 2026-10-27 17:04 UTCdynatrace.status.io

Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

~~Struck in red~~ is what Dynatrace removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1

~~investigating~~

identified

AddedUpdateidentified2026-10-27 16:53 UTC#2

not present

We have identified the issue causing ingested syslog content to appear empty for a small subset of customers using ActiveGate version 1.347 and are actively working on a fix. We advise customers not to downgrade that version of ActiveGate, as doing so will not resolve this issue. If you believe you are affected, please contact your support team for a workaround to use until the fix has been implemented. We will provide the next status update within two hours.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 27
Before captured 14:43 UTC
In the 2026-10-27 checkpoint, timestamped by DigiCert and FreeTSA on Oct 28, 00:41 UTC. Record hash 193dd03acdac05ce…
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Oct 27
After captured 17:04 UTC
In the 2026-10-27 checkpoint, timestamped by DigiCert and FreeTSA on Oct 28, 00:41 UTC. Record hash 4bc599b2ebb3edc0…
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History of this incident

Wednesday, October 28

2 incident changes

Normal progress
20:34Incident
Incident updateSyslogs Ingested via ActiveGate version 1.347 Presenting Empty Data
Normal progress
17:03Incident
Incident updateSyslogs Ingested via ActiveGate version 1.347 Presenting Empty Data

Tuesday, October 27

1 rewrite, 2 incident changes

Normal progress
17:43Incident
Incident updateSyslogs Ingested via ActiveGate version 1.347 Presenting Empty Data
Normal progress
17:13Edited by the vendor
Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data
Normal progress
17:04Incident
Incident updateSyslogs Ingested via ActiveGate version 1.347 Presenting Empty Datathis change

Cite this

Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data on Dynatrace’s status page, changed 2026-10-27 17:04 UTC (change 1 of 5).

Title: Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data
Vendor: Dynatrace
Date: 2026-10-27 17:04 UTC
URL: https://rewindex.com/change/r60e58c268fde2c

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