# Dynatrace: Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data

> Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data. Detected 2026-10-27 by Rewindex: what changed on Dynatrace’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r60e58c268fde2c
Last updated: 2026-10-27T17:04:01Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-27 17:04 UTC · Detected: 2026-10-27 17:04 UTC
- [Source: https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6ae0b7fa3e42aa05ed5adde8](https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6ae0b7fa3e42aa05ed5adde8)
- [Company: Dynatrace](https://rewindex.com/company/dynatrace.md)
- Versions: before incident\_version:275/6ae0b7fa3e42aa05ed5adde8@f04c256ef80a → after incident\_version:275/6ae0b7fa3e42aa05ed5adde8@a915e31573be
- Change 1 of 5 for this incident

Incident page (full timeline): [Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data](https://rewindex.com/company/dynatrace/incidents/6ae0b7fa3e42aa05ed5adde8.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-10-27 16:53 UTC

```diff
+ We have identified the issue causing ingested syslog content to appear empty for a small subset of customers using ActiveGate version 1.347 and are actively working on a fix. We advise customers not to downgrade that version of ActiveGate, as doing so will not resolve this issue. If you believe you are affected, please contact your support team for a workaround to use until the fix has been implemented. We will provide the next status update within two hours.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-27 17:04 UTC | Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data (this change) | Normal progress |
| 2026-10-27 17:13 UTC | [Incident silently edited: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data](https://rewindex.com/change/r1e009f822f2f86.md) | Normal progress |
| 2026-10-27 17:43 UTC | [Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data](https://rewindex.com/change/r11132d288a6311.md) | Normal progress |
| 2026-10-28 17:03 UTC | [Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data](https://rewindex.com/change/r638f2bfb600e48.md) | Normal progress |
| 2026-10-28 20:34 UTC | [Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data](https://rewindex.com/change/ra21dd20472f7ef.md) | Normal progress |

Next: [change](https://rewindex.com/change/r1e009f822f2f86.md) · All Dynatrace changes: [timeline](https://rewindex.com/company/dynatrace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data on Dynatrace’s status page, changed 2026-10-27 17:04 UTC (change 1 of 5).

- Canonical URL: https://rewindex.com/change/r60e58c268fde2c
- Citation: Dynatrace, “Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data” (2026-10-27 17:04 UTC). Archived by Rewindex: https://rewindex.com/change/r60e58c268fde2c (CC BY 4.0).
- Markdown link: `[Dynatrace: Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data (2026-10-27)](https://rewindex.com/change/r60e58c268fde2c)`


---
Canonical: https://rewindex.com/change/r60e58c268fde2c · Markdown: https://rewindex.com/change/r60e58c268fde2c.md · JSON: https://rewindex.com/api/v1/changes/r60e58c268fde2c · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:17:52.249Z