Snowflake: Incident updated: INC20000299
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Snowflake removed; blue is what they added. Muted text is unchanged context.
Before: monitoring
After: resolved
Before: not present
After: 2026-10-21 08:36 UTC
Before: not present
After: Current status: We've monitored the environment and confirmed that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.
Customer experience: Customers hosted in the specified regions may have experienced intermittent failures when using Snowsight. Symptoms may have included slow page loads or brief errors when accessing Snowsight. Retrying the operation may have succeeded in most cases, as the issue was intermittent in nature.
Impact start time: 06:18 UTC October 21, 2026
Impact end time: 07:06 UTC October 21, 2026
Preliminary root cause: A subset of infrastructure responsible for routing incoming traffic in the affected region became unavailable, resulting in intermittent failures when loading Snowsight.
A root cause analysis (RCA) will be conducted and a summary will be made available within 5 business days.
Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).
Archive proof
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How the archive is checked, and what it cannot prove.
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History of this incident
YesterdayWednesday, October 21Wed, Oct 21
1 incident change
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Incident updateINC20000299this change