# Snowflake: Incident updated: INC20000299

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-21 08:43 UTC · Detected: 2026-10-21 08:43 UTC
- [Source: https://stspg.io/pkftg0jw9wng](https://stspg.io/pkftg0jw9wng)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)
- Versions: before incident\_version:164/pb0k6dtycd37@df77e200b412 → after incident\_version:164/pb0k6dtycd37@07ce63063086
- Change 1 of 1 for this incident

Incident page (full timeline): [INC20000299](https://rewindex.com/company/snowflake/incidents/pb0k6dtycd37.md)
## What changed

**1. Changed: Status**

```diff
- monitoring
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-21 08:36 UTC
```

**3. Added: Update** (resolved) · 2026-10-21 08:36 UTC

```diff
+ Current status: We've monitored the environment and confirmed that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have experienced intermittent failures when using Snowsight. Symptoms may have included slow page loads or brief errors when accessing Snowsight. Retrying the operation may have succeeded in most cases, as the issue was intermittent in nature. Impact start time: 06:18 UTC October 21, 2026 Impact end time: 07:06 UTC October 21, 2026 Preliminary root cause: A subset of infrastructure responsible for routing incoming traffic in the affected region became unavailable, resulting in intermittent failures when loading Snowsight. A root cause analysis (RCA) will be conducted and a summary will be made available within 5 business days.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-21 08:43 UTC | Incident updated: INC20000299 (this change) | Normal progress |

All Snowflake changes: [timeline](https://rewindex.com/company/snowflake/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r1df9d701e5fa9e · Markdown: https://rewindex.com/change/r1df9d701e5fa9e.md · JSON: https://rewindex.com/api/v1/changes/r1df9d701e5fa9e · Generated 2026-10-22T01:29:03.030Z