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ChangesSalesforceFeature Service Disruption: Customer360 Audiences

Salesforce: Incident updated: Feature Service Disruption: Customer360 Audiences

Incident updateNormal progress (rule, 100%)Changed status.salesforce.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

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ChangedStatus#1
Before: investigating
After: resolved
AddedResolved time#2
Before: not present
After: 2026-10-26 13:43 UTC
AddedUpdateupdate#3
Before: not present
After: Data Cloud features dependent on a shared processing service, including segmentation publishing, experienced a period of unavailability. During this time, customers may have observed failed entries in their publish history. The issue was caused by a code deployment that preceded the required database updates, resulting in a compatibility mismatch. The team resolved the issue by applying the pending database and infrastructure updates, restoring service availability and stability. Impacted jobs were rerun where possible, and no customer action was required. We sincerely apologize for the disruption and any impact this incident may have had on your business. A thorough investigation will be conducted to identify the technical trigger, determine the underlying root cause, and implement preventive measures to minimize the risk of recurrence.

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History of this incident

Monday, October 26

1 incident change

Cite this

Incident updated: Feature Service Disruption: Customer360 Audiences on Salesforce’s status page, changed 2026-10-26 14:33 UTC (change 1 of 1).

Title
Incident updated: Feature Service Disruption: Customer360 Audiences
Vendor
Salesforce
Date
URL
https://rewindex.com/change/r11f17b01d07795

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