# Salesforce: Incident updated: Feature Service Disruption: Customer360 Audiences

> Incident updated: Feature Service Disruption: Customer360 Audiences. Detected 2026-10-26 by Rewindex: what changed on Salesforce’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r11f17b01d07795
Last updated: 2026-10-26T14:33:00Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-26 14:33 UTC · Detected: 2026-10-26 14:33 UTC
- [Source: https://status.salesforce.com/incidents/20004531](https://status.salesforce.com/incidents/20004531)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before incident\_version:130/20004531@c481fa7b42a3 → after incident\_version:130/20004531@c297ff555428
- Change 1 of 1 for this incident

Incident page (full timeline): [Feature Service Disruption: Customer360 Audiences](https://rewindex.com/company/salesforce/incidents/20004531.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-26 13:43 UTC
```

**3. Added: Update** (update) · 2026-10-26 14:14 UTC

```diff
+ Data Cloud features dependent on a shared processing service, including segmentation publishing, experienced a period of unavailability. During this time, customers may have observed failed entries in their publish history. The issue was caused by a code deployment that preceded the required database updates, resulting in a compatibility mismatch. The team resolved the issue by applying the pending database and infrastructure updates, restoring service availability and stability. Impacted jobs were rerun where possible, and no customer action was required. We sincerely apologize for the disruption and any impact this incident may have had on your business. A thorough investigation will be conducted to identify the technical trigger, determine the underlying root cause, and implement preventive measures to minimize the risk of recurrence. 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-26 14:33 UTC | Incident updated: Feature Service Disruption: Customer360 Audiences (this change) | Normal progress |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Feature Service Disruption: Customer360 Audiences on Salesforce’s status page, changed 2026-10-26 14:33 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/r11f17b01d07795
- Citation: Salesforce, “Incident updated: Feature Service Disruption: Customer360 Audiences” (2026-10-26 14:33 UTC). Archived by Rewindex: https://rewindex.com/change/r11f17b01d07795 (CC BY 4.0).
- Markdown link: `[Salesforce: Incident updated: Feature Service Disruption: Customer360 Audiences (2026-10-26)](https://rewindex.com/change/r11f17b01d07795)`


---
Canonical: https://rewindex.com/change/r11f17b01d07795 · Markdown: https://rewindex.com/change/r11f17b01d07795.md · JSON: https://rewindex.com/api/v1/changes/r11f17b01d07795 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:52:50.178Z