Freshdesk’s pricing page removed detailed listings for AI Agent Studio, Email AI Agent and Improve performance, plus “First 500 sessions included” and $49 per 100 sessions. Category headings replaced these details, leaving less information about AI capabilities and usage costs; the diff does not establish that features were discontinued or moved between plans.
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What changed
Struck in red is what Freshdesk removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
Changed#1
Before: …collaborators included 5,000 collaborators included Freddy AI Agent AI Agent Studio * All-in-one hub to build, test, deploy, and monitor AI Agents. ✓ ✓ ✓ Email AI Agent * Email AI Agent that engages in back-and-forth replies, responds with the right resolution, and captures feedback. ✓ ✓ ✓ Improve performance * Get actionable guidance to continuously improve AI resolutions. ✓ ✓ ✓ * First 500 sessions included. $49 per 100 sessions Freddy AI Copilot Sentiment analysis * Get a prioritized list of conversations based on customer sentiment to respond with empathy and avoid escalations. ✓ ✓ Response assistant * Draft clear, on-brand replies so agents never have to start from scratch. Includes generating text, quality coach, suggesting replies, enhancing tone, and more. ✓ ✓ Live translation * Translate customer conversations and your responses in real-time, in 60+ languages. ✓ ✓ Summarization assistant * Catch up on long conversations in seconds with contextual summaries to respond with confidence. ✓ ✓ Resolution assistant * Drive faster resolutions with similar ticket suggestor and solution article suggester. ✓ ✓ * $29 /agent/month billed annually Freddy AI Insights Proactive Insights with Root Cause Analysis Get proactive alerts on key metrics across e … Growth Pro Enterprise Help Desk and Ticketing Ticketing…
After: …collaborators included 5,000 collaborators included Freddy AI Agent Freddy AI Copilot Freddy AI Insights Analytics Self Service Routing and SLA Administration and Security Extend the power of Freshdesk Growth Pro Enterprise Help Desk and Ticketing Ticketing…
Changed#2
Before: …collaborators included 5,000 collaborators included Freddy AI Agent AI Agent Studio * All-in-one hub to build, test, deploy, and monitor AI Agents. ✓ ✓ ✓ Email AI Agent * Email AI Agent that engages in back-and-forth replies, responds with the right resolution, and captures feedback. ✓ ✓ ✓ Improve performance * Get actionable guidance to continuously improve AI resolutions. ✓ ✓ ✓ * First 500 sessions included. $49 per 100 sessions Freddy AI Copilot Sentiment analysis * Get a prioritized list of conversations based on customer sentiment to respond with empathy and avoid escalations. ✓ ✓ Response assistant * Draft clear, on-brand replies so agents never have to start from scratch. Includes generating text, quality coach, suggesting replies, enhancing tone, and more. ✓ ✓ Live translation * Translate customer conversations and your responses in real-time, in 60+ languages. ✓ ✓ Summarization assistant * Catch up on long conversations in seconds with contextual summaries to respond with confidence. ✓ ✓ Resolution assistant * Drive faster resolutions with similar ticket suggestor and solution article suggester. ✓ ✓ * $29 /agent/month billed annually Freddy AI Insights Proactive Insights with Root Cause Analysis Get proactive alerts on key metrics across e … Hide all features Outcomes that matter “I had…
After: …collaborators included 5,000 collaborators included Freddy AI Agent Freddy AI Copilot Freddy AI Insights Analytics Self Service Routing and SLA Administration and Security Extend the power of Freshdesk Hide all features Outcomes that matter “I had…
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Freshdesk’s pricing page removed detailed listings for AI Agent Studio, Email AI Agent and Improve performance, plus “First 500 sessions included” and $49 per 100 sessions. Category headings replaced these details, leaving less information about AI capabilities and usage costs; the diff does not establish that features were discontinued or moved between plans.
Cite this
Pricing page changed: feature moved on Freshdesk’s Pricing page, changed 2026-10-29 08:44 UTC (change 1 of 1).