# Freshdesk: Pricing page changed: feature moved

> Freshdesk’s pricing page removed detailed listings for AI Agent Studio, Email AI Agent and Improve performance, plus “First 500 sessions included” and $49 per 100 sessions. Category headings replaced these details, leaving less information about AI capabilities and usage costs; the diff does not est

Canonical: https://rewindex.com/change/p10311
Last updated: 2026-10-29T08:44:54Z

**Summary:** Freshdesk’s pricing page removed detailed listings for AI Agent Studio, Email AI Agent and Improve performance, plus “First 500 sessions included” and $49 per 100 sessions. Category headings replaced these details, leaving less information about AI capabilities and usage costs; the diff does not establish that features were discontinued or moved between plans. _(machine-written, sol)_
- Kind: Pricing · Label: Feature moved between plans (model (Jev))
- Changed: 2026-10-29 08:44 UTC · Detected: 2026-10-29 08:44 UTC
- [Source: https://www.freshworks.com/freshdesk/pricing/](https://www.freshworks.com/freshdesk/pricing/)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)
- Versions: before page\_version:133 → after page\_version:10311
- Change 1 of 1 for this page

## What changed

**1. Changed**

```diff
  …collaborators included 5,000 collaborators included Freddy AI Agent
- AI Agent Studio * All-in-one hub to build, test, deploy, and monitor AI Agents. ✓ ✓ ✓ Email AI Agent * Email AI Agent that engages in back-and-forth replies, responds with the right resolution, and captures feedback. ✓ ✓ ✓ Improve performance * Get actionable guidance to continuously improve AI resolutions. ✓ ✓ ✓ * First 500 sessions included. $49 per 100 sessions Freddy AI Copilot Sentiment analysis * Get a prioritized list of conversations based on customer sentiment to respond with empathy and avoid escalations. ✓ ✓ Response assistant * Draft clear, on-brand replies so agents never have to start from scratch. Includes generating text, quality coach, suggesting replies, enhancing tone, and more. ✓ ✓ Live translation * Translate customer conversations and your responses in real-time, in 60+ languages. ✓ ✓ Summarization assistant * Catch up on long conversations in seconds with contextual summaries to respond with confidence. ✓ ✓ Resolution assistant * Drive faster resolutions with similar ticket suggestor and solution article suggester. ✓ ✓ * $29 /agent/month billed annually Freddy AI Insights Proactive Insights with Root Cause Analysis Get proactive alerts on key metrics across e …
+ Freddy AI Copilot Freddy AI Insights Analytics Self Service Routing and SLA Administration and Security Extend the power of Freshdesk
  Growth Pro Enterprise Help Desk and Ticketing Ticketing…
```

**2. Changed**

```diff
  …collaborators included 5,000 collaborators included Freddy AI Agent
- AI Agent Studio * All-in-one hub to build, test, deploy, and monitor AI Agents. ✓ ✓ ✓ Email AI Agent * Email AI Agent that engages in back-and-forth replies, responds with the right resolution, and captures feedback. ✓ ✓ ✓ Improve performance * Get actionable guidance to continuously improve AI resolutions. ✓ ✓ ✓ * First 500 sessions included. $49 per 100 sessions Freddy AI Copilot Sentiment analysis * Get a prioritized list of conversations based on customer sentiment to respond with empathy and avoid escalations. ✓ ✓ Response assistant * Draft clear, on-brand replies so agents never have to start from scratch. Includes generating text, quality coach, suggesting replies, enhancing tone, and more. ✓ ✓ Live translation * Translate customer conversations and your responses in real-time, in 60+ languages. ✓ ✓ Summarization assistant * Catch up on long conversations in seconds with contextual summaries to respond with confidence. ✓ ✓ Resolution assistant * Drive faster resolutions with similar ticket suggestor and solution article suggester. ✓ ✓ * $29 /agent/month billed annually Freddy AI Insights Proactive Insights with Root Cause Analysis Get proactive alerts on key metrics across e …
+ Freddy AI Copilot Freddy AI Insights Analytics Self Service Routing and SLA Administration and Security Extend the power of Freshdesk
  Hide all features Outcomes that matter “I had…
```

_Amounts removed: $7, $7, $80, $80, $80, $80, $80, $80, $29, $29, $15, $15, $15, $15, $15, $15, $2, $2, $12, $12, $49, $49; added: none._

## History of this page

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-29 08:44 UTC | Pricing page changed: feature moved (this change) | Feature moved between plans |

All Freshdesk changes: [timeline](https://rewindex.com/company/freshdesk/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Pricing page changed: feature moved on Freshdesk’s Pricing page, changed 2026-10-29 08:44 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/p10311
- Citation: Freshdesk, “Pricing page changed: feature moved” (2026-10-29 08:44 UTC). Archived by Rewindex: https://rewindex.com/change/p10311 (CC BY 4.0).
- Markdown link: `[Freshdesk: Pricing page changed: feature moved (2026-10-29)](https://rewindex.com/change/p10311)`


---
Canonical: https://rewindex.com/change/p10311 · Markdown: https://rewindex.com/change/p10311.md · JSON: https://rewindex.com/api/v1/changes/p10311 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:40:34.455Z