Changes / v0 / Elevated error rate on Connect and Passport
v0: Major incident: Elevated error rate on Connect and Passport
Summary
Some customers experienced increased errors from Connect and Passport in a major-impact incident starting 2026-09-10 17:42 UTC and resolved at 2026-09-10 19:16 UTC, lasting 1 h 33 min. v0 reported implementing a fix and confirmed both services fully recovered; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Elevated error rate on Connect and Passport
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After: major
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After: resolved
Before: not present
After: 2026-09-10 17:42 UTC
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After: 2026-09-10 19:16 UTC
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After: We've identified an issue where some customers may experience increased errors from Connect and Passport. We are currently investigating this issue. We will provide additional updates as they become available.
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: Connect and Passport have fully recovered. This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Elevated error rate on Connect and Passport (this change) Some customers experienced increased errors from Connect and Passport in a major-impact incident starting 2026-09-10 17:42 UTC and resolved at 2026-09-10 19:16 UTC, lasting 1 h 33 min. v0 reported implementing a fix and confirmed both services fully recovered; no cause was stated. | Major incident |