# v0: Major incident: Elevated error rate on Connect and Passport

**Summary:** Some customers experienced increased errors from Connect and Passport in a major-impact incident starting 2026-09-10 17:42 UTC and resolved at 2026-09-10 19:16 UTC, lasting 1 h 33 min. v0 reported implementing a fix and confirmed both services fully recovered; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-10 17:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/zbs4ktd26fb0](https://stspg.io/zbs4ktd26fb0)
- [Company: v0](https://rewindex.com/company/v0.md)
- Versions: before (none: first archived) → after incident\_version:44/mf04gp4lrfz0@72d11e1b1a78
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated error rate on Connect and Passport
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-10 17:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-10 19:16 UTC
```

**6. Added: Update** (investigating) · 2026-09-10 17:42 UTC

```diff
+ We've identified an issue where some customers may experience increased errors from Connect and Passport. We are currently investigating this issue. We will provide additional updates as they become available.
```

**7. Added: Update** (identified) · 2026-09-10 18:13 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**8. Added: Update** (resolved) · 2026-09-10 19:16 UTC

```diff
+ Connect and Passport have fully recovered. This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-10 17:42 UTC | Major incident: Elevated error rate on Connect and Passport (this change) | outage |

All v0 changes: [timeline](https://rewindex.com/company/v0/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ifba9e7f453dc80 · Markdown: https://rewindex.com/change/ifba9e7f453dc80.md · JSON: https://rewindex.com/api/v1/changes/ifba9e7f453dc80 · Generated 2026-10-18T03:22:18.381Z