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ChangesElastic CloudElastic Support Portal is unavailable

Elastic Cloud: Major incident: Elastic Support Portal is unavailable

Major incidentoutage (model (Jev), 100%)Changed Detected status.elastic.co (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Elastic Cloud removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Elastic Support Portal is unavailable
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: investigating
AddedStart time#4
Before: not present
After: 2026-10-23 04:04 UTC
AddedUpdateinvestigating#5
Before: not present
After: We are currently investigating an issue preventing access to the Elastic Support portal. At this time, customers may experience issues authenticating to the support portal.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

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How the archive is checked, and what it cannot prove.

History of this incident

YesterdayFriday, October 23Fri, Oct 23

3 incident changes

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