# Elastic Cloud: Major incident: Elastic Support Portal is unavailable

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-23 04:04 UTC · Detected: 2026-10-23 04:13 UTC
- [Source: https://status.elastic.co/incidents/880m2306pvz6](https://status.elastic.co/incidents/880m2306pvz6)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/880m2306pvz6@b899497112f0
- Change 1 of 3 for this incident

Incident page (full timeline): [Elastic Support Portal is unavailable](https://rewindex.com/company/elastic-cloud/incidents/880m2306pvz6.md)
## What changed

**1. Added: Title**

```diff
+ Elastic Support Portal is unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-23 04:04 UTC
```

**5. Added: Update** (investigating) · 2026-10-23 04:04 UTC

```diff
+ We are currently investigating an issue preventing access to the Elastic Support portal. At this time, customers may experience issues authenticating to the support portal.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 04:04 UTC | Major incident: Elastic Support Portal is unavailable (this change) | outage |
| 2026-10-23 05:04 UTC | [Incident updated: Elastic Support Portal is unavailable](https://rewindex.com/change/rb62bca4c001ce7.md) | Normal progress |
| 2026-10-23 06:43 UTC | [Incident updated: Elastic Support Portal is unavailable](https://rewindex.com/change/rb6a3816f370ed9.md) | Normal progress |

Next: [change](https://rewindex.com/change/rb62bca4c001ce7.md) · All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ifb97bb1c40e2c4 · Markdown: https://rewindex.com/change/ifb97bb1c40e2c4.md · JSON: https://rewindex.com/api/v1/changes/ifb97bb1c40e2c4 · Generated 2026-10-24T16:09:29.889Z