Changes / Wix / RESOLVED: Issues Accessing Editor/Studio
Wix: Major incident: RESOLVED: Issues Accessing Editor/Studio
Summary
Wix reported a major incident affecting Wix Editor/Wix Studio access and some users’ saving and publishing. It started at 2026-07-07 14:25 UTC and resolved at 2026-07-07 14:35 UTC (computed duration: 9 min). Wix implemented a fix and attributed the issue to an internal platform-service deployment that did not follow its standard gradual rollout process.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: RESOLVED: Issues Accessing Editor/Studio
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After: major
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After: postmortem
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After: 2026-07-07 14:25 UTC
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After: 2026-07-07 14:35 UTC
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After: Site Editing - Wix Editor, Site Editing - Wix Studio, Wix Editor, Wix Studio
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After: We are currently investigating this issue.
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After: The issue has been identified and a fix is being implemented.
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After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
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After: On July 7th at 2:10 PM UTC, some users experienced issues loading the Wix Editors. The issue also affected saving and publishing for some users during this period. All functionality was fully restored within approximately 20 minutes.
The root cause was a deployment of a new version of one of our internal platform services that did not follow our standard gradual rollout process. Instead of being deployed incrementally across our infrastructure, as is our normal practice, the new version was released to all environments at once. This caused elevated latency in that service, which cascaded to the Editors.
Our team identified the root cause quickly, rolled back the service to its previous stable version, and accelerated the recovery by restarting affected instances across our infrastructure. This fully resolved the issue.
Wix continuously deploys updates across our microservice platform, the vast majority seamlessly and without any user impact. The safeguard that is specifically designed to prevent this type of issue was not applied in this case.
Following this incident, we have introduced automated guardrails on the affected service to prevent new versions from causing latency spikes that propagate to dependent services. We have also strengthened our platform-wide rollout policies to enforce gradual deployment practices and make it harder to bypass monitoring and staged rollout checks in the future.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: RESOLVED: Issues Accessing Editor/Studio (this change) Wix reported a major incident affecting Wix Editor/Wix Studio access and some users’ saving and publishing. It started at 2026-07-07 14:25 UTC and resolved at 2026-07-07 14:35 UTC (computed duration: 9 min). Wix implemented a fix and attributed the issue to an internal platform-service deployment that did not follow its standard gradual rollout process. | Major incident |