Changes / Statsig / All US-West Requests Failing
Statsig: Critical incident: All US-West Requests Failing
Summary
Statsig reported a critical US-West outage affecting configuration APIs for SDK initialization, background syncing, and the Console API. It started at 2025-10-23 00:10 UTC and was resolved at 2025-10-23 00:35 UTC, lasting 25 min; a networking change routed requests to an incorrect backend, causing exceptions, and Statsig addressed the change.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: All US-West Requests Failing
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2025-10-23 00:10 UTC
Before: not present
After: 2025-10-23 00:35 UTC
Before: not present
After: Config Delivery API - US West 1, Console API, US West 1
Before: not present
After: Starting at 5:10PM PST, a networking change was made which caused an outage of all endpoints going to our US-West region to route to the incorrect backend causing exceptions, such as filter abort/RBAC denied. The team has addressed the networking change, and the US-West region should be fully recovered as of 5:35PM.
Only configuration APIs for SDK initialization, background syncing, and console API was impacted. All other APIs are confirmed healthy during this incident.
Mitigated: 10/22/2025 5:40 PM PST
Before: not present
After: Resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: All US-West Requests Failing (this change) Statsig reported a critical US-West outage affecting configuration APIs for SDK initialization, background syncing, and the Console API. It started at 2025-10-23 00:10 UTC and was resolved at 2025-10-23 00:35 UTC, lasting 25 min; a networking change routed requests to an incorrect backend, causing exceptions, and Statsig addressed the change. | Major incident |