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Statsig: All US-West Requests Failing

Impact: criticalStatus: resolvedStarted Resolved (25 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Statsig reported a critical US-West outage affecting configuration APIs for SDK initialization, background syncing, and the Console API. It started at 2025-10-23 00:10 UTC and was resolved at 2025-10-23 00:35 UTC, lasting 25 min; a networking change routed requests to an incorrect backend, causing exceptions, and Statsig addressed the change.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Config Delivery API - US West 1US West 1Console API

Timeline of updates

  1. investigating

    Starting at 5:10PM PST, a networking change was made which caused an outage of all endpoints going to our US-West region to route to the incorrect backend causing exceptions, such as filter abort/RBAC denied. The team has addressed the networking change, and the US-West region should be fully recovered as of 5:35PM. Only configuration APIs for SDK initialization, background syncing, and console API was impacted. All other APIs are confirmed healthy during this incident. Mitigated: 10/22/2025 5:40 PM PST

  2. resolved

    Resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Statsig profile · Recent Statsig incidents · Markdown · JSON