# Statsig: All US-West Requests Failing

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-10-23 00:10 UTC · Resolved: 2025-10-23 00:35 UTC · Duration: 25 min
- Updates: 2 · Affected components: Config Delivery API - US West 1, US West 1, Console API
- [Vendor status page: https://stspg.io/0klrjmpn02qz](https://stspg.io/0klrjmpn02qz)
- [Company: Statsig](https://rewindex.com/company/statsig.md)

## Summary

Statsig reported a critical US-West outage affecting configuration APIs for SDK initialization, background syncing, and the Console API. It started at 2025-10-23 00:10 UTC and was resolved at 2025-10-23 00:35 UTC, lasting 25 min; a networking change routed requests to an incorrect backend, causing exceptions, and Statsig addressed the change. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-23 00:10 UTC: Starting at 5:10PM PST, a networking change was made which caused an outage of all endpoints going to our US-West region to route to the incorrect backend causing exceptions, such as filter abort/RBAC denied. The team has addressed the networking change, and the US-West region should be fully recovered as of 5:35PM. Only configuration APIs for SDK initialization, background syncing, and console API was impacted. All other APIs are confirmed healthy during this incident. Mitigated: 10/22/2025 5:40 PM PST
- **resolved** 2025-10-23 00:35 UTC: Resolved.

## Rewindex changes for this incident

- 2025-10-23 00:10 UTC: [Critical incident: All US-West Requests Failing](https://rewindex.com/change/iec5dc8868cd703.md)


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Canonical: https://rewindex.com/company/statsig/incidents/qwllz1sx09kb · Markdown: https://rewindex.com/company/statsig/incidents/qwllz1sx09kb.md · JSON: https://rewindex.com/api/v1/companies/statsig/incidents/qwllz1sx09kb · Generated 2026-10-18T09:43:45.942Z