Changes / Coda / Partial outage of pack requests from clients
Coda: Major incident: Partial outage of pack requests from clients
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Partial outage of pack requests from clients
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2023-02-26 17:23 UTC
Before: not present
After: 2023-02-26 21:10 UTC
Before: not present
After: Packs
Before: not present
After: We are aware of an issue that is causing some pack requests to fail when they are initiated from clients. We currently believe this may be an issue within HTTP/2 handling on AWS's CloudFront and we are working with AWS support to try to resolve the issue. We do not currently have a ETA for the issue to be resolved.
A workaround for impacted documents can be to reload the document after a few minutes. Pack request results may then appear within the document.
Before: not present
After: We've rolled out a workaround for the CloudFront issue and monitoring to see if it fixes the issue.
Before: not present
After: We've verified that the issue is resolved with our workaround in place.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Partial outage of pack requests from clients (this change) | Major incident |