Coda: Partial outage of pack requests from clients
Coda reported a major Packs outage: some client-initiated pack requests failed from 2023-02-26 17:23 UTC to 2023-02-26 21:10 UTC, lasting 3 h 47 min. Coda suspected AWS CloudFront HTTP/2 handling and confirmed resolution after deploying a workaround.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Packs
Timeline of updates
- investigating
We are aware of an issue that is causing some pack requests to fail when they are initiated from clients. We currently believe this may be an issue within HTTP/2 handling on AWS's CloudFront and we are working with AWS support to try to resolve the issue. We do not currently have a ETA for the issue to be resolved. A workaround for impacted documents can be to reload the document after a few minutes. Pack request results may then appear within the document.
- monitoring
We've rolled out a workaround for the CloudFront issue and monitoring to see if it fixes the issue.
- resolved
We've verified that the issue is resolved with our workaround in place.
Rewindex changes for this incident
- Major incident: Partial outage of pack requests from clients 2023-02-26 17:23 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Coda profile · Recent Coda incidents · Markdown · JSON