# Coda: Partial outage of pack requests from clients

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-02-26 17:23 UTC · Resolved: 2023-02-26 21:10 UTC · Duration: 3.8 h
- Updates: 3 · Affected components: Packs
- [Vendor status page: https://stspg.io/0y2v2bb4by86](https://stspg.io/0y2v2bb4by86)
- [Company: Coda](https://rewindex.com/company/coda.md)

## Summary

Coda reported a major Packs outage: some client-initiated pack requests failed from 2023-02-26 17:23 UTC to 2023-02-26 21:10 UTC, lasting 3 h 47 min. Coda suspected AWS CloudFront HTTP/2 handling and confirmed resolution after deploying a workaround. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-02-26 17:23 UTC: We are aware of an issue that is causing some pack requests to fail when they are initiated from clients.  We currently believe this may be an issue within HTTP/2 handling on AWS's CloudFront and we are working with AWS support to try to resolve the issue.  We do not currently have a ETA for the issue to be resolved. A workaround for impacted documents can be to reload the document after a few minutes.  Pack request results may then appear within the document.
- **monitoring** 2023-02-26 20:38 UTC: We've rolled out a workaround for the CloudFront issue and monitoring to see if it fixes the issue.
- **resolved** 2023-02-26 21:10 UTC: We've verified that the issue is resolved with our workaround in place.

## Rewindex changes for this incident

- 2023-02-26 17:23 UTC: [Major incident: Partial outage of pack requests from clients](https://rewindex.com/change/iec1309c442b9f1.md)


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Canonical: https://rewindex.com/company/coda/incidents/7rpp1lsy3073 · Markdown: https://rewindex.com/company/coda/incidents/7rpp1lsy3073.md · JSON: https://rewindex.com/api/v1/companies/coda/incidents/7rpp1lsy3073 · Generated 2026-10-18T13:34:56.437Z