Changes / Customer.io / UI inaccessible
Customer.io: Major incident: UI inaccessible Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed Struck in red is what Customer.io removed; blue is what they added. Muted text is unchanged context.
Before After
Added Title #1
Before: not present
After: UI inaccessible
Added Impact #2
Before: not present
After: major
Added Status #3
Before: not present
After: resolved
Added Start time #4
Before: not present
After: 2026-06-02 22:57 UTC
Added Resolved time #5
Before: not present
After: 2026-06-02 22:57 UTC
Added Affected components #6
Before: not present
After: Management Interface
Added Update investigating 2026-06-02 21:18 UTC #7
Before: not present
After: Our team is aware of an issue affecting access to the Customer.io UI and we are working to identify the cause.
Added Update monitoring 2026-06-02 21:33 UTC #8
Before: not present
After: A fix has been deployed for the issue affecting access to the UI. We are monitoring performance and customer feedback.
Added Update identified 2026-06-02 22:25 UTC #9
Before: not present
After: Our team has identified additional UI-related issues affecting some customers. We are working on a fix now.
Added Update monitoring 2026-06-02 22:43 UTC #10
Before: not present
After: We have rolled out a fix for the remaining UI-related issues and are watching system behavior closely.
Added Update resolved 2026-06-02 22:57 UTC #11
Before: not present
After: The issues affecting the UI have been resolved, and the system is functioning normally.
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Oct 22 After captured 07:43 UTC
In the 2026-10-22 checkpoint, timestamped by FreeTSA and DigiCert on Oct 23, 11:49 UTC . Record hash aab2ac9e8c5c0efc…
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History of this incident Tuesday, June 2 1 incident change
Outage
22:57 Major incident UI inaccessible this change
Cite this Major incident: UI inaccessible on Customer.io’s status page, changed 2026-06-02 22:57 UTC (change 1 of 1).
Title Major incident: UI inaccessible Vendor Customer.io Date 2026-06-02 22:57 UTC URL https://rewindex.com/change/ie47955ba571b88 Copy citation Copy markdown link