Struck in red is what Customer.io removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
AddedTitle#1
Before: not present
After: Investigating Connectivity Issues
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-06-14 00:00 UTC
AddedResolved time#5
Before: not present
After: 2026-06-14 00:00 UTC
AddedUpdateinvestigating#6
Before: not present
After: We are aware of an issue affecting access to our web application. Customers may encounter ERR_CONNECTION_REFUSED when attempting to access the UI.
At this time, we are not aware of any impact beyond UI accessibility. Message processing and delivery continue to operate normally.
Our team is actively investigating the issue and working to restore full service as quickly as possible.
We will provide updates as more information becomes available.
AddedUpdateidentified#7
Before: not present
After: The team has identified the issue and is actively working on a fix
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and the systems are recovering.
We are monitoring UI for any other issue.
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.