Changes / Salesforce / Service Disruption: Core Service
Salesforce: Major incident: Service Disruption: Core Service
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: major (vendor)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Service Disruption: Core Service
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-09-16 09:12 UTC
Before: not present
After: 2026-09-16 09:24 UTC
Before: not present
After: 1 instance, Core Service
Before: not present
After: We're aware of an issue that impacted multiple instances across all regions. Customers experienced severe delays, intermittent errors, or an inability to access some services. Some customers were also unable to submit new support cases through the Help portal.
One of our core system components experienced increased load, which limited its capacity to process requests. We also checked with our third-party infrastructure provider, who confirmed there were no issues on their end.
We rolled out a fix that resolved the issue and fully restored services.
For more detailed updates about this incident, please follow the updates here in the main Trust post: https://status.salesforce.com/incidents/20004433.
We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
Before: not present
After: During our investigation we’ve identified some instances to have a different scope of impact as initially understood and communicated in the supplemental Trust post: https://status.salesforce.com/incidents/20004434. As a result, we’ve adjusted its status and created this one to facilitate this new understanding. We thank you for your patience and understanding.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Service Disruption: Core Service (this change) | Major incident |
All Salesforce changes → · Salesforce profile · Markdown · JSON