Salesforce: Service Disruption: Core Service

Impact: majorStatus: resolvedStarted 2026-09-16 09:12 UTCResolved 2026-09-16 09:24 UTC (12 min)2 updatesSource: status.salesforce.com

Affected components: Core Service1 instance

Timeline of updates

update2026-09-18 23:30 UTC
We're aware of an issue that impacted multiple instances across all regions. Customers experienced severe delays, intermittent errors, or an inability to access some services. Some customers were also unable to submit new support cases through the Help portal. One of our core system components experienced increased load, which limited its capacity to process requests. We also checked with our third-party infrastructure provider, who confirmed there were no issues on their end. We rolled out a fix that resolved the issue and fully restored services. For more detailed updates about this incident, please follow the updates here in the main Trust post: https://status.salesforce.com/incidents/20004433. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
update2026-09-18 23:31 UTC
During our investigation we’ve identified some instances to have a different scope of impact as initially understood and communicated in the supplemental Trust post: https://status.salesforce.com/incidents/20004434. As a result, we’ve adjusted its status and created this one to facilitate this new understanding. We thank you for your patience and understanding.