After: We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack 21D12.
Here are some supplementary details :
Start time : 31/10/2026 19:38 UTC
Impacted Service(s) : Servers in Rack 21D12 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
AddedUpdateresolved#8
Before: not present
After: We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 31/10/2026 19:38 UTC
End time : 31/10/2026 22:10 UTC
Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.