Changes / Klaviyo / Klaviyo Helpdesk, Customer Hub, and Customer Agent services Outage
Klaviyo: Major incident: Klaviyo Helpdesk, Customer Hub, and Customer Agent services Outage
Summary
Klaviyo reported a major outage affecting Helpdesk, Customer Hub, and Customer Agent’s onsite web chat, starting at 2025-11-28 20:27 UTC. The incident lasted 1 h 38 min and was resolved at 2025-11-28 22:05 UTC; Klaviyo reported restoring access and monitoring stability.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Klaviyo Helpdesk, Customer Hub, and Customer Agent services Outage
Before: not present
After: major
Before: not present
After: resolved
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After: 2025-11-28 20:27 UTC
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After: 2025-11-28 22:05 UTC
Before: not present
After: Customer Agent, Customer Hub, Helpdesk, K:Service - Customer Agent, K:Service - Customer Hub, K:Service - Helpdesk
Before: not present
After: Starting at 3:00pm (US Eastern), Klaviyo Helpdesk, Customer Hub, and the onsite web chat functionality of Customer Agent are unavailable. Our team is investigating the issue and will update with progress as soon as possible.
Before: not present
After: Starting at 3:40pm (US Eastern), we have restored access to these services (Customer Hub, Helpdesk, and Customer Agent). We continue to closely monitor these systems.
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After: Access to these services (Customer Hub, Helpdesk, and Customer Agent) remains stable. We are continuing to closely monitor these systems.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Klaviyo Helpdesk, Customer Hub, and Customer Agent services Outage (this change) Klaviyo reported a major outage affecting Helpdesk, Customer Hub, and Customer Agent’s onsite web chat, starting at 2025-11-28 20:27 UTC. The incident lasted 1 h 38 min and was resolved at 2025-11-28 22:05 UTC; Klaviyo reported restoring access and monitoring stability. | Major incident |