Changes / Grammarly / Chat is not working at go.superhuman.com

Grammarly: Major incident: Chat is not working at go.superhuman.com

Summary

Chat at go.superhuman.com failed to load for some users, affecting Superhuman Go & Agents in a major-impact outage. It started at 2026-09-22 13:46 UTC and was resolved at 2026-09-22 14:50 UTC, lasting 1 h 3 min. A fix was implemented by 09-22 14:44 UTC.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Chat is not working at go.superhuman.com
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-09-22 13:46 UTC
AddedResolved time#5
Before: not present
After: 2026-09-22 14:50 UTC
AddedAffected components#6
Before: not present
After: Superhuman Go & Agents
AddedUpdateidentified#7
Before: not present
After: Some users might see this error while using chat at go.superhuman.com: "Darn, looks like we're unable to load this page." We're working on a fix. Thanks for your patience!
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Chat is not working at go.superhuman.com (this change)
Chat at go.superhuman.com failed to load for some users, affecting Superhuman Go & Agents in a major-impact outage. It started at 2026-09-22 13:46 UTC and was resolved at 2026-09-22 14:50 UTC, lasting 1 h 3 min. A fix was implemented by 09-22 14:44 UTC.
Major incident

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