# Grammarly: Major incident: Chat is not working at go.superhuman.com

**Summary:** Chat at go.superhuman.com failed to load for some users, affecting Superhuman Go & Agents in a major-impact outage. It started at 2026-09-22 13:46 UTC and was resolved at 2026-09-22 14:50 UTC, lasting 1 h 3 min. A fix was implemented by 09-22 14:44 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-22 13:46 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/zkdlqh2gjxnt](https://stspg.io/zkdlqh2gjxnt)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)
- Versions: before (none: first archived) → after incident\_version:21/wpxs8pn5h2bt@c02c31e18f2b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Chat is not working at go.superhuman.com
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-22 13:46 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-22 14:50 UTC
```

**6. Added: Affected components**

```diff
+ Superhuman Go & Agents
```

**7. Added: Update** (identified) · 2026-09-22 13:46 UTC

```diff
+ Some users might see this error while using chat at go.superhuman.com: "Darn, looks like we're unable to load this page." We're working on a fix. Thanks for your patience!
```

**8. Added: Update** (monitoring) · 2026-09-22 14:44 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-09-22 14:50 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-22 13:46 UTC | Major incident: Chat is not working at go.superhuman.com (this change) | outage |

All Grammarly changes: [timeline](https://rewindex.com/company/grammarly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/id7a82262307a89 · Markdown: https://rewindex.com/change/id7a82262307a89.md · JSON: https://rewindex.com/api/v1/changes/id7a82262307a89 · Generated 2026-10-18T02:29:25.290Z