Changes / Klaviyo / WhatsApp Disruption

Klaviyo: Critical incident: WhatsApp Disruption

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: WhatsApp Disruption
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-06-06 17:18 UTC
AddedResolved time#5
Before: not present
After: 2026-06-06 23:05 UTC
AddedAffected components#6
Before: not present
After: SMS Sending - WhatsApp, WhatsApp Sending
AddedUpdateinvestigating#7
Before: not present
After: All WhatsApp functionality is currently unavailable for customers due to an upstream provider outage (including sending, integration setup and template editing). The Engineering team is actively investigating and will share more information as soon as it becomes available.
AddedUpdateresolved#8
Before: not present
After: The issue affecting WhatsApp features within Klaviyo has been resolved as of 6:45 PM US/Eastern on June 6, 2026. Our Engineering team has monitored performance and see that WhatsApp services have been restored including message sending, integration setup and template editing. This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: WhatsApp Disruption (this change)Major incident

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