Changes / MongoDB Atlas / AWS Cluster DNS Changes Degraded Performance
MongoDB Atlas: Major incident: AWS Cluster DNS Changes Degraded Performance
Summary
MongoDB Atlas for Government had a major AWS cluster DNS degradation from 2026-05-07 15:17 UTC to 2026-05-07 22:15 UTC, lasting 6 h 57 min; cluster topology changes could be delayed or fail. MongoDB patched bad metadata causing ACME-related DNS issues and confirmed DNS and cluster updates were healthy.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
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After: AWS Cluster DNS Changes Degraded Performance
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After: major
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After: resolved
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After: 2026-05-07 15:17 UTC
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After: 2026-05-07 22:15 UTC
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After: MongoDB Atlas for Government
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After: DNS changes for AWS clusters are currently degraded. We've identified the issue and are pushing out a patch.
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After: DNS changes for AWS clusters are currently degraded. Cluster topology modifications may be delayed or not able to complete successfully. We've identified the issue and are pushing out a patch.
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After: Mitigation is in progress; recovery for DNS operations and downstream cluster topology changes has begun.
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After: We are still seeing cases where new cluster update requests are failing to go through due to ACME related DNS issues. We are actively investigating this issue.
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After: We've identified a bad piece of metadata causing DNS issues. We've since patched this metadata and are seeing recovery in ACME updates for cluster topology changes. We will continue to monitor recovery.
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After: We are continuing to monitor for any further issues.
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After: DNS updates for ACME are confirmed healthy. Cluster updates are now proceeding as expected.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: AWS Cluster DNS Changes Degraded Performance (this change) MongoDB Atlas for Government had a major AWS cluster DNS degradation from 2026-05-07 15:17 UTC to 2026-05-07 22:15 UTC, lasting 6 h 57 min; cluster topology changes could be delayed or fail. MongoDB patched bad metadata causing ACME-related DNS issues and confirmed DNS and cluster updates were healthy. | Major incident |
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