Changes / Cloudsmith / Issues with package downloads

Cloudsmith: Major incident: Issues with package downloads

Summary

Cloudsmith reported a major outage causing 404s when downloading 'pre-release' package versions, from 2026-10-13 16:39 UTC to 2026-10-13 17:47 UTC (1 h 8 min). Cloudsmith deployed a fix, worked through backfilling outstanding packages, and confirmed resolution.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected

What changed

AddedTitle#1
Before: not present
After: Issues with package downloads
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-10-13 16:39 UTC
AddedResolved time#5
Before: not present
After: 2026-10-13 17:47 UTC
AddedUpdateinvestigating#6
Before: not present
After: We are investigating an issue causing 404s for downloads of 'pre-release' package versions
AddedUpdateidentified#7
Before: not present
After: We are investigating an issue causing 404s for downloads of 'pre-release' package versions We have identified the issue and are deploying a fix.
AddedUpdatemonitoring#8
Before: not present
After: We have released a fix for this issue and are working through backfilling a few outstanding packages
AddedUpdateresolved#9
Before: not present
After: We have deployed the fix and confirmed resolution

First version of this incident archived by Rewindex.

History of this incident

When (UTC)ChangeKind
Major incident: Issues with package downloads (this change)
Cloudsmith reported a major outage causing 404s when downloading 'pre-release' package versions, from 2026-10-13 16:39 UTC to 2026-10-13 17:47 UTC (1 h 8 min). Cloudsmith deployed a fix, worked through backfilling outstanding packages, and confirmed resolution.
Major incident

All Cloudsmith changes → · Cloudsmith profile · Markdown · JSON