# Cloudsmith: Major incident: Issues with package downloads

**Summary:** Cloudsmith reported a major outage causing 404s when downloading 'pre-release' package versions, from 2026-10-13 16:39 UTC to 2026-10-13 17:47 UTC (1 h 8 min). Cloudsmith deployed a fix, worked through backfilling outstanding packages, and confirmed resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-13 16:39 UTC · Detected: 2026-10-17 18:22 UTC
- Source: n/a
- [Company: Cloudsmith](https://rewindex.com/company/cloudsmith.md)
- Versions: before (none: first archived) → after incident\_version:181/01M4V23HYY6HS0M0FE3J0RTD6N@c3255beefa36
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues with package downloads
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-13 16:39 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-13 17:47 UTC
```

**6. Added: Update** (investigating) · 2026-10-13 16:39 UTC

```diff
+ We are investigating an issue causing 404s for downloads of 'pre-release' package versions
```

**7. Added: Update** (identified) · 2026-10-13 16:54 UTC

```diff
+ We are investigating an issue causing 404s for downloads of 'pre-release' package versions We have identified the issue and are deploying a fix. 
```

**8. Added: Update** (monitoring) · 2026-10-13 17:41 UTC

```diff
+ We have released a fix for this issue and are working through backfilling a few outstanding packages
```

**9. Added: Update** (resolved) · 2026-10-13 17:47 UTC

```diff
+ We have deployed the fix and confirmed resolution
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-13 16:39 UTC | Major incident: Issues with package downloads (this change) | outage |

All Cloudsmith changes: [timeline](https://rewindex.com/company/cloudsmith/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id6e415da1aebf4 · Markdown: https://rewindex.com/change/id6e415da1aebf4.md · JSON: https://rewindex.com/api/v1/changes/id6e415da1aebf4 · Generated 2026-10-18T00:38:04.886Z