Changes / SentinelOne / [NA1] Dataset Service Interruption with data ingestion and search functionality

SentinelOne: Major incident: [NA1] Dataset Service Interruption with data ingestion and search functionality

Summary

SentinelOne reported a major NA1 Dataset outage affecting data ingestion and search on app.scalyr.com, starting at 2025-09-09 17:27 UTC and lasting 2 h 56 min. All services were restored by 2025-09-09 20:23 UTC; the vendor identified the underlying issue but did not disclose its cause or the specific fix.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: [NA1] Dataset Service Interruption with data ingestion and search functionality
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-09-09 17:27 UTC
AddedResolved time#5
Before: not present
After: 2025-09-09 20:23 UTC
AddedUpdateinvestigating#6
Before: not present
After: We are currently investigating an issue affecting both search and ingestion functionality on app.scalyr.com
AddedUpdateinvestigating#7
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateidentified#8
Before: not present
After: The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
AddedUpdateresolved#9
Before: not present
After: All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: [NA1] Dataset Service Interruption with data ingestion and search functionality (this change)
SentinelOne reported a major NA1 Dataset outage affecting data ingestion and search on app.scalyr.com, starting at 2025-09-09 17:27 UTC and lasting 2 h 56 min. All services were restored by 2025-09-09 20:23 UTC; the vendor identified the underlying issue but did not disclose its cause or the specific fix.
Major incident

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