# SentinelOne: Major incident: [NA1]  Dataset Service Interruption with data ingestion and search functionality

**Summary:** SentinelOne reported a major NA1 Dataset outage affecting data ingestion and search on app.scalyr.com, starting at 2025-09-09 17:27 UTC and lasting 2 h 56 min. All services were restored by 2025-09-09 20:23 UTC; the vendor identified the underlying issue but did not disclose its cause or the specific fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-09 17:27 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/f0vm5hwv136s](https://stspg.io/f0vm5hwv136s)
- [Company: SentinelOne](https://rewindex.com/company/sentinelone.md)
- Versions: before (none: first archived) → after incident\_version:317/86zq25fmfk7r@b0a41b40dc76
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [NA1]  Dataset Service Interruption with data ingestion and search functionality
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-09 17:27 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-09 20:23 UTC
```

**6. Added: Update** (investigating) · 2025-09-09 17:27 UTC

```diff
+ We are currently investigating an issue affecting both search and ingestion functionality on app.scalyr.com
```

**7. Added: Update** (investigating) · 2025-09-09 17:27 UTC

```diff
+ We are continuing to investigate this issue.
```

**8. Added: Update** (identified) · 2025-09-09 17:57 UTC

```diff
+ The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
```

**9. Added: Update** (resolved) · 2025-09-09 20:23 UTC

```diff
+ All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-09 17:27 UTC | Major incident: \[NA1\]  Dataset Service Interruption with data ingestion and search functionality (this change) | outage |

All SentinelOne changes: [timeline](https://rewindex.com/company/sentinelone/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id226d433f861a8 · Markdown: https://rewindex.com/change/id226d433f861a8.md · JSON: https://rewindex.com/api/v1/changes/id226d433f861a8 · Generated 2026-10-18T03:33:47.240Z