Changes / SentinelOne / [NA1, EU1] Multiple Consoles Down
SentinelOne: Major incident: [NA1, EU1] Multiple Consoles Down
Summary
SentinelOne reported a major outage affecting multiple management consoles in USA (NA1) and Germany (EU1), with AI SIEM (Data) - USA (NA1) also listed as affected. It ran from 2025-08-13 15:46 UTC to 2025-08-13 18:43 UTC (2 h 57 min). A fix restored services and ingestion; customers were warned of backlog-driven delayed alerts and residual lag.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: [NA1, EU1] Multiple Consoles Down
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After: major
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After: resolved
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After: 2025-08-13 15:46 UTC
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After: 2025-08-13 18:43 UTC
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After: AI SIEM (Data) - USA (NA1), Consoles - Germany (EU1), Consoles - USA (NA1), Germany (EU1), USA (NA1)
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After: We are aware of a service interruption impacting multiple management consoles. Our team is actively working to restore services and will provide an update once access is fully restored.
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After: The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
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After: A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
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After: Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.
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After: Services have been restored, and we are continuing to validate the health of your systems. Data ingestion has resumed, and any residual lag should be resolved shortly.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [NA1, EU1] Multiple Consoles Down (this change) SentinelOne reported a major outage affecting multiple management consoles in USA (NA1) and Germany (EU1), with AI SIEM (Data) - USA (NA1) also listed as affected. It ran from 2025-08-13 15:46 UTC to 2025-08-13 18:43 UTC (2 h 57 min). A fix restored services and ingestion; customers were warned of backlog-driven delayed alerts and residual lag. | Major incident |
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