# SentinelOne: Major incident: [NA1, EU1] Multiple Consoles Down

**Summary:** SentinelOne reported a major outage affecting multiple management consoles in USA (NA1) and Germany (EU1), with AI SIEM (Data) - USA (NA1) also listed as affected. It ran from 2025-08-13 15:46 UTC to 2025-08-13 18:43 UTC (2 h 57 min). A fix restored services and ingestion; customers were warned of backlog-driven delayed alerts and residual lag. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-13 15:46 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/z1mgmtk4sn0l](https://stspg.io/z1mgmtk4sn0l)
- [Company: SentinelOne](https://rewindex.com/company/sentinelone.md)
- Versions: before (none: first archived) → after incident\_version:317/b03z8dft06hs@aa6c7bb8e7de
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [NA1, EU1] Multiple Consoles Down
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-13 15:46 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-13 18:43 UTC
```

**6. Added: Affected components**

```diff
+ AI SIEM (Data) - USA (NA1), Consoles - Germany (EU1), Consoles - USA (NA1), Germany (EU1), USA (NA1)
```

**7. Added: Update** (investigating) · 2025-08-13 15:46 UTC

```diff
+ We are aware of a service interruption impacting multiple management consoles. Our team is actively working to restore services and will provide an update once access is fully restored.
```

**8. Added: Update** (identified) · 2025-08-13 16:08 UTC

```diff
+ The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
```

**9. Added: Update** (monitoring) · 2025-08-13 17:28 UTC

```diff
+ A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
```

**10. Added: Update** (monitoring) · 2025-08-13 18:09 UTC

```diff
+ Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.
```

**11. Added: Update** (resolved) · 2025-08-13 18:43 UTC

```diff
+ Services have been restored, and we are continuing to validate the health of your systems. Data ingestion has resumed, and any residual lag should be resolved shortly.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-13 15:46 UTC | Major incident: \[NA1, EU1\] Multiple Consoles Down (this change) | outage |

All SentinelOne changes: [timeline](https://rewindex.com/company/sentinelone/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/icf0b14085e18da · Markdown: https://rewindex.com/change/icf0b14085e18da.md · JSON: https://rewindex.com/api/v1/changes/icf0b14085e18da · Generated 2026-10-18T02:27:22.078Z