Changes / Grammarly / Some Grammarly accounts are temporarily deactivated

Grammarly: Major incident: Some Grammarly accounts are temporarily deactivated

Summary

Some Grammarly accounts were temporarily deactivated, affecting Login and prompting deactivation emails. Grammarly rated the incident major; it ran from 2025-01-16 01:57 UTC to 2025-01-16 03:54 UTC, lasting 1 h 57 min. All affected accounts were reactivated; Grammarly said it identified the cause but did not disclose it.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 99%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Some Grammarly accounts are temporarily deactivated
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-01-16 01:57 UTC
AddedResolved time#5
Before: not present
After: 2025-01-16 03:54 UTC
AddedAffected components#6
Before: not present
After: Login
AddedUpdateinvestigating#7
Before: not present
After: Certain Grammarly accounts were temporarily deactivated. The affected users received emails about account deactivation. We are looking into the issue's cause and how to resolve it. We will provide updates as soon as possible.
AddedUpdateidentified#8
Before: not present
After: The cause of the issue has been identified. We are working on the fix.
AddedUpdateresolved#9
Before: not present
After: This issue has been resolved, and all the affected accounts have been successfully reactivated. We apologize for any inconvenience this may have caused.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Some Grammarly accounts are temporarily deactivated (this change)
Some Grammarly accounts were temporarily deactivated, affecting Login and prompting deactivation emails. Grammarly rated the incident major; it ran from 2025-01-16 01:57 UTC to 2025-01-16 03:54 UTC, lasting 1 h 57 min. All affected accounts were reactivated; Grammarly said it identified the cause but did not disclose it.
Major incident

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