# Grammarly: Major incident: Some Grammarly accounts are temporarily deactivated

**Summary:** Some Grammarly accounts were temporarily deactivated, affecting Login and prompting deactivation emails. Grammarly rated the incident major; it ran from 2025-01-16 01:57 UTC to 2025-01-16 03:54 UTC, lasting 1 h 57 min. All affected accounts were reactivated; Grammarly said it identified the cause but did not disclose it. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-01-16 01:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/h2rpyp35cl4v](https://stspg.io/h2rpyp35cl4v)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)
- Versions: before (none: first archived) → after incident\_version:21/cq7b3j0ck9ft@f7ff4fc1772e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some Grammarly accounts are temporarily deactivated
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-01-16 01:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-01-16 03:54 UTC
```

**6. Added: Affected components**

```diff
+ Login
```

**7. Added: Update** (investigating) · 2025-01-16 01:57 UTC

```diff
+ Certain Grammarly accounts were temporarily deactivated. The affected users received emails about account deactivation. We are looking into the issue's cause and how to resolve it. We will provide updates as soon as possible.
```

**8. Added: Update** (identified) · 2025-01-16 02:01 UTC

```diff
+ The cause of the issue has been identified. We are working on the fix.
```

**9. Added: Update** (resolved) · 2025-01-16 03:54 UTC

```diff
+ This issue has been resolved, and all the affected accounts have been successfully reactivated. We apologize for any inconvenience this may have caused.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-01-16 01:57 UTC | Major incident: Some Grammarly accounts are temporarily deactivated (this change) | outage |

All Grammarly changes: [timeline](https://rewindex.com/company/grammarly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icdd7dc4109b92f · Markdown: https://rewindex.com/change/icdd7dc4109b92f.md · JSON: https://rewindex.com/api/v1/changes/icdd7dc4109b92f · Generated 2026-10-18T02:54:53.421Z