ChangesLightstep (ServiceNow Cloud Observability)Lightstep experience major issues with web UI, query and ingest.
Lightstep (ServiceNow Cloud Observability): Critical incident: Lightstep experience major issues with web UI, query and ingest.
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Lightstep (ServiceNow Cloud Observability) removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Lightstep experience major issues with web UI, query and ingest.
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After: critical
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After: resolved
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After: 2023-07-11 03:21 UTC
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After: 2023-07-11 12:48 UTC
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After: Observability - Alerting - Metric alerting, Observability - Alerting - Trace alerting, Observability - API, Observability - Data Ingestion - Metrics, Observability - Data Ingestion - Trace Assembly, Observability - Data Ingestion - Trace Statistics, Observability - Third-Party Notification Methods - PagerDuty Events API, Observability - Third-Party Notification Methods - Slack Apps/Integrations, Observability - Third-Party Notification Methods - Slack Connections, Observability - Third-Party Notification Methods - Slack Messaging, Observability - Web UI - Change Intelligence, Observability - Web UI - Dashboards, Observability - Web UI - Explorer, Observability - Web UI - Notebooks, Observability - Web UI - Service Directory, PagerDuty Events API, Slack Apps/Integrations, Slack Connections, Slack Messaging, US - Change Intelligence, US - Dashboards, US - Explorer, US - Metrics, US - Notebooks, US - Observability - API, US - Service Directory, US - Streams Alerting, US - Trace Assembly, US - Trace Statistics, US - Unified Alerting
Before: not present
After: We are currently investigating this issue.
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After: We are continuing to investigate this issue.
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After: We are continuing to investigate this issue.
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After: Ingest of all data is currently recovering. The web UI is back up. Queries should be working.
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After: Most services should be operating normal. There may still be issues with alerting. We continue to investigate.
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After: We are continuing to investigate this issue. There has been a regression.
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After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Tuesday, July 11, 2023
1 incident change
- CriticalCritical incident
Lightstep experience major issues with web UI, query and ingest.this change
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