# Lightstep (ServiceNow Cloud Observability): Critical incident: Lightstep experience major issues with web UI, query and ingest.

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2023-07-11 03:21 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/llvym274ytj6](https://stspg.io/llvym274ytj6)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)
- Versions: before (none: first archived) → after incident\_version:742/sp2rgdsgy0r7@89c261564521
- Change 1 of 1 for this incident

Incident page (full timeline): [Lightstep experience major issues with web UI, query and ingest.](https://rewindex.com/company/lightstep/incidents/sp2rgdsgy0r7.md)
## What changed

**1. Added: Title**

```diff
+ Lightstep experience major issues with web UI, query and ingest.
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-07-11 03:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-07-11 12:48 UTC
```

**6. Added: Affected components**

```diff
+ Observability - Alerting - Metric alerting, Observability - Alerting - Trace alerting, Observability - API, Observability - Data Ingestion - Metrics, Observability - Data Ingestion - Trace Assembly, Observability - Data Ingestion - Trace Statistics, Observability - Third-Party Notification Methods - PagerDuty Events API, Observability - Third-Party Notification Methods - Slack Apps/Integrations, Observability - Third-Party Notification Methods - Slack Connections, Observability - Third-Party Notification Methods - Slack Messaging, Observability - Web UI - Change Intelligence, Observability - Web UI - Dashboards, Observability - Web UI - Explorer, Observability - Web UI - Notebooks, Observability - Web UI - Service Directory, PagerDuty Events API, Slack Apps/Integrations, Slack Connections, Slack Messaging, US - Change Intelligence, US - Dashboards, US - Explorer, US - Metrics, US - Notebooks, US - Observability - API, US - Service Directory, US - Streams Alerting, US - Trace Assembly, US - Trace Statistics, US - Unified Alerting
```

**7. Added: Update** (investigating) · 2023-07-11 01:20 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2023-07-11 01:46 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2023-07-11 02:09 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (investigating) · 2023-07-11 02:10 UTC

```diff
+ Ingest of all data is currently recovering. The web UI is back up.  Queries should be working.
```

**11. Added: Update** (investigating) · 2023-07-11 03:21 UTC

```diff
+ Most services should be operating normal. There may still be issues with alerting. We continue to investigate.
```

**12. Added: Update** (investigating) · 2023-07-11 04:31 UTC

```diff
+ We are continuing to investigate this issue. There has been a regression.
```

**13. Added: Update** (monitoring) · 2023-07-11 05:12 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**14. Added: Update** (resolved) · 2023-07-11 12:48 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-07-11 03:21 UTC | Critical incident: Lightstep experience major issues with web UI, query and ingest. (this change) | critical |

All Lightstep (ServiceNow Cloud Observability) changes: [timeline](https://rewindex.com/company/lightstep/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ica6b33f8b3972a · Markdown: https://rewindex.com/change/ica6b33f8b3972a.md · JSON: https://rewindex.com/api/v1/changes/ica6b33f8b3972a · Generated 2026-10-20T00:48:54.046Z