Changes / Jira / Some users in us-east-1 region unable to access Jira and JSM.
Jira: Critical incident: Some users in us-east-1 region unable to access Jira and JSM.
Summary
A critical outage prevented some users in us-east-1 from accessing Jira and JSM, starting 2026-02-05 14:13 UTC and resolving 2026-02-05 21:38 UTC, lasting 7 h 25 min. Jira placed affected sites in maintenance mode to expedite resolution; services returned to normal for all affected customers.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some users in us-east-1 region unable to access Jira and JSM.
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-02-05 14:13 UTC
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After: 2026-02-05 21:38 UTC
Before: not present
After: Administration, Authentication and User Management, Automation for Jira, Create and edit, Marketplace, Mobile, Notifications, Purchasing & Licensing, Search, Signup, Viewing content
Before: not present
After: Some users in us-east-1 region might not be able to access Jira and JSM.
We are aware of this issue and are actively investigating the same.
We will provide update on the progress in next 60 minutes or sooner.
Before: not present
After: Some users in the us-east-1 region cannot access Jira and JSM.
We have identified the cause and placed Jira and JSM in maintenance mode for the affected sites to expedite resolution.
We will provide update on the progress in next 60 minutes or sooner.
Before: not present
After: We have identified the cause of the issue, and our teams are diligently working on a mitigation. Some users in us-east-1 region might not be able to access JIRA and JSM.
We will continue to share additional updates here as more information is available.
Before: not present
After: Our team is diligently working on a mitigation, with access being restored for some users in us-east-1 region.
We will continue to share additional updates here as more information is available.
Before: not present
After: Our teams have restored access for most users in us-east-1 region, and continue to work diligently towards full mitigation.
We will continue to share additional updates here as more information is available.
Before: not present
After: The issue has now been resolved, and services are operating normally for all affected customers. We will continue to monitor closely to confirm stability.
Before: not present
After: On February 5, 2026, JIRA and JIRA Service Management experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Some users in us-east-1 region unable to access Jira and JSM. (this change) A critical outage prevented some users in us-east-1 from accessing Jira and JSM, starting 2026-02-05 14:13 UTC and resolving 2026-02-05 21:38 UTC, lasting 7 h 25 min. Jira placed affected sites in maintenance mode to expedite resolution; services returned to normal for all affected customers. | Major incident |