Changes / Recurly / Snowflake on AWS and Azure shares may be unavailable.
Recurly: Major incident: Snowflake on AWS and Azure shares may be unavailable.
Summary
Recurly reported a major outage affecting some Snowflake data shares on AWS and Azure: permissions affected following a release could prevent access or queries. It started at 2026-10-15 04:34 UTC and was resolved at 2026-10-15 07:15 UTC, lasting 2 h 40 min. Affected merchants must contact Support for scripting to re-establish shares and all grants.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Snowflake on AWS and Azure shares may be unavailable.
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-10-15 04:34 UTC
Before: not present
After: 2026-10-15 07:15 UTC
Before: not present
After: We are aware that some Snowflake data shares on AWS and Azure are in an inconsistent state, with permissions affected following a recent release. We are actively investigating the scope of the issue.
Merchants whose shares are affected may be unable to access or query them until permissions are restored. If you are affected, please contact Support for guidance.
Before: not present
After: Please contact support for assistance in re-establishing a datashare.
Before: not present
After: Support will provide scripting to re-establish the data share and all grants. Please contact them directly.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Snowflake on AWS and Azure shares may be unavailable. (this change) Recurly reported a major outage affecting some Snowflake data shares on AWS and Azure: permissions affected following a release could prevent access or queries. It started at 2026-10-15 04:34 UTC and was resolved at 2026-10-15 07:15 UTC, lasting 2 h 40 min. Affected merchants must contact Support for scripting to re-establish shares and all grants. | Major incident |