# Recurly: Major incident: Snowflake on AWS and Azure shares may be unavailable.

**Summary:** Recurly reported a major outage affecting some Snowflake data shares on AWS and Azure: permissions affected following a release could prevent access or queries. It started at 2026-10-15 04:34 UTC and was resolved at 2026-10-15 07:15 UTC, lasting 2 h 40 min. Affected merchants must contact Support for scripting to re-establish shares and all grants. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-15 04:34 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.recurly.com/incidents/01M4YXE5YAQR7JHNXTAHB74R32](https://status.recurly.com/incidents/01M4YXE5YAQR7JHNXTAHB74R32)
- [Company: Recurly](https://rewindex.com/company/recurly.md)
- Versions: before (none: first archived) → after incident\_version:299/01M4YXE5YAQR7JHNXTAHB74R32@0df896a6bfbe
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Snowflake on AWS and Azure shares may be unavailable.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-15 04:34 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-15 07:15 UTC
```

**6. Added: Update** (identified) · 2026-10-15 04:34 UTC

```diff
+ We are aware that some Snowflake data shares on AWS and Azure are in an inconsistent state, with permissions affected following a recent release. We are actively investigating the scope of the issue. Merchants whose shares are affected may be unable to access or query them until permissions are restored. If you are affected, please contact Support for guidance.
```

**7. Added: Update** (identified) · 2026-10-15 07:14 UTC

```diff
+ Please contact support for assistance in re-establishing a datashare.
```

**8. Added: Update** (resolved) · 2026-10-15 07:15 UTC

```diff
+ Support will provide scripting to re-establish the data share and all grants.  Please contact them directly.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-15 04:34 UTC | Major incident: Snowflake on AWS and Azure shares may be unavailable. (this change) | outage |

All Recurly changes: [timeline](https://rewindex.com/company/recurly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iba015bebbbc5be · Markdown: https://rewindex.com/change/iba015bebbbc5be.md · JSON: https://rewindex.com/api/v1/changes/iba015bebbbc5be · Generated 2026-10-17T23:50:39.818Z