Changes / Iterable / Iterable Web Application Outage - US and EU Regions
Iterable: Critical incident: Iterable Web Application Outage - US and EU Regions
Summary
Iterable reported a critical US and EU web application outage from 2026-05-12 23:31 UTC to 2026-05-13 00:08 UTC, lasting 37 min. Customers could not log in and experienced slow page loads; email sends, API traffic, webhooks, and journeys remained unaffected. Engineering deployed a fix in both regions and confirmed normal service.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Iterable Web Application Outage - US and EU Regions
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-05-12 23:31 UTC
Before: not present
After: 2026-05-13 00:08 UTC
Before: not present
After: Global Web Application
Before: not present
After: We are currently investigating an issue involving users being unable to access the Iterable web app. API traffic, Sends, and Journeys already in progress are unaffected. This outage is limited to the Iterable web application itself.
Before: not present
After: Engineering has identified a fix and is in the process of deploying to both EU and US web environments to resolve the issue. Next update at 5PM PDT or sooner.
Before: not present
After: Our engineering team is continuing to work toward a full resolution. While we have mostly restored web application access, there may be some pages within the web app that periodically fail to load until the fix is fully rolled out across the entire application. Next update by 5:30PM PDT or sooner.
Before: not present
After: Our engineering team has completed the fix to the web application in both the US and EU regions. All services are currently functioning normally.
Email sends, API traffic, webhooks, and journeys functioned normally throughout this incident. The only impact was being unable to log into the web application and slow page loads. If you continue to experience any issues, please reach out to Support.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Iterable Web Application Outage - US and EU Regions (this change) Iterable reported a critical US and EU web application outage from 2026-05-12 23:31 UTC to 2026-05-13 00:08 UTC, lasting 37 min. Customers could not log in and experienced slow page loads; email sends, API traffic, webhooks, and journeys remained unaffected. Engineering deployed a fix in both regions and confirmed normal service. | Major incident |