Changes / Grammarly / The Grammarly Editor is not working as expected

Grammarly: Major incident: The Grammarly Editor is not working as expected

Summary

A major interruption made Grammarly Editor slow or unresponsive and could affect connections and Grammarly Authorship; affected components included Snippets and Knowledge Share. It started at 2025-08-12 05:47 UTC and resolved at 2025-08-12 07:26 UTC, lasting 1 h 38 min. Grammarly identified the root cause without detailing it and implemented a fix.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 79%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: The Grammarly Editor is not working as expected
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-08-12 05:47 UTC
AddedResolved time#5
Before: not present
After: 2025-08-12 07:26 UTC
AddedAffected components#6
Before: not present
After: Grammarly Editor, Snippets and Knowledge Share
AddedUpdateidentified#7
Before: not present
After: We are currently experiencing a service interruption that may cause the Grammarly Editor to be slow or unresponsive. Some users may also have trouble connecting to Grammarly or using Grammarly Authorship. The team identified the root cause of the issue and is working on a fix. Apologies for the service interruption!
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: The Grammarly Editor is not working as expected (this change)
A major interruption made Grammarly Editor slow or unresponsive and could affect connections and Grammarly Authorship; affected components included Snippets and Knowledge Share. It started at 2025-08-12 05:47 UTC and resolved at 2025-08-12 07:26 UTC, lasting 1 h 38 min. Grammarly identified the root cause without detailing it and implemented a fix.
Major incident

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