# Grammarly: Major incident: The Grammarly Editor is not working as expected

**Summary:** A major interruption made Grammarly Editor slow or unresponsive and could affect connections and Grammarly Authorship; affected components included Snippets and Knowledge Share. It started at 2025-08-12 05:47 UTC and resolved at 2025-08-12 07:26 UTC, lasting 1 h 38 min. Grammarly identified the root cause without detailing it and implemented a fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-12 05:47 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/dxs1x6mg47zr](https://stspg.io/dxs1x6mg47zr)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)
- Versions: before (none: first archived) → after incident\_version:21/4dq69lph42ws@473971776b58
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ The Grammarly Editor is not working as expected
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-12 05:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-12 07:26 UTC
```

**6. Added: Affected components**

```diff
+ Grammarly Editor, Snippets and Knowledge Share
```

**7. Added: Update** (identified) · 2025-08-12 05:47 UTC

```diff
+ We are currently experiencing a service interruption that may cause the Grammarly Editor to be slow or unresponsive. Some users may also have trouble connecting to Grammarly or using Grammarly Authorship. The team identified the root cause of the issue and is working on a fix. Apologies for the service interruption!
```

**8. Added: Update** (monitoring) · 2025-08-12 06:46 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-08-12 07:26 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-12 05:47 UTC | Major incident: The Grammarly Editor is not working as expected (this change) | outage |

All Grammarly changes: [timeline](https://rewindex.com/company/grammarly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ib88ff471d0430e · Markdown: https://rewindex.com/change/ib88ff471d0430e.md · JSON: https://rewindex.com/api/v1/changes/ib88ff471d0430e · Generated 2026-10-18T02:55:05.849Z