Changes / Hootsuite / Platform Login Issues
Hootsuite: Major incident: Platform Login Issues
Summary
Hootsuite reported a major login outage affecting its Mobile Application and Web Application, with email/password login failures or incorrect SSO setup errors. It started at 2026-07-27 22:48 UTC and was resolved at 2026-07-28 02:46 UTC, lasting 3 h 57 min. Hootsuite identified the root cause and released an update, but did not disclose the cause.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
Incident page: full timeline of updates →
What changed
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After: Platform Login Issues
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After: major
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After: resolved
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After: 2026-07-27 22:48 UTC
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After: 2026-07-28 02:46 UTC
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After: Hootsuite Mobile Application, Hootsuite Web Application
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After: Hey there. We are experiencing issues with logging into the Hootsuite platform. You may have trouble logging in with your email and password, or may see an error stating your organization is not set up for SSO. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.
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Before: not present
After: Our team identified the root cause and released an update to address the behavior — you should no longer experience trouble logging in with your email and password or see an error stating your organization is not set up for SSO. If you continue to experience any difficulties, please reach out to our support team. Thank you for your patience.
Before: not present
After: We are able to confirm that the difficulties with logging into Hootsuite have been resolved. If you encounter any further issues with logging into Hootsuite, please reach out to our customer support team. Thank you for your patience.
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History of this incident
| When | Change | Kind |
|---|---|---|
| Major incident: Platform Login Issues (this change) Hootsuite reported a major login outage affecting its Mobile Application and Web Application, with email/password login failures or incorrect SSO setup errors. It started at 2026-07-27 22:48 UTC and was resolved at 2026-07-28 02:46 UTC, lasting 3 h 57 min. Hootsuite identified the root cause and released an update, but did not disclose the cause. | Major incident |
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