Changes / Webflow / [RESOLVED] Reports of issues accessing the Dashboard and webflow.com
Webflow: Critical incident: [RESOLVED] Reports of issues accessing the Dashboard and webflow.com
Summary
Webflow reported a critical outage blocking Dashboard logins and Webflow.com access, starting 2025-08-25 16:39 UTC and resolved 2025-08-25 18:58 UTC (2 h 18 min). Its final update placed the disruption between approximately 16:04 UTC and 17:32 UTC, attributed it to a third-party tracker, and confirmed a preventive change.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: [RESOLVED] Reports of issues accessing the Dashboard and webflow.com
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2025-08-25 16:39 UTC
Before: not present
After: 2025-08-25 18:58 UTC
Before: not present
After: Dashboard, Marketplace, Support Portal, University, Webflow.com, Webflow.com & Marketplace - Marketplace, Webflow.com & Marketplace - Support Portal, Webflow.com & Marketplace - University, Webflow.com & Marketplace - Webflow.com
Before: not present
After: We have identified an issue that is preventing some customers from logging into the Dashboard. Our engineering team is actively working on a fix to restore full access.
We will provide an update within the next hour, or sooner if new information becomes available.
Before: not present
After: Customers are unable to log in to the Dashboard and access Webflow.com. Our engineering team is urgently working to restore full access.
We’ll provide further updates as progress is made, with the next update no later than one hour from now. We appreciate your patience as we work to resolve this issue as quickly as possible.
Before: not present
After: Access to the Dashboard and Webflow.com has been restored, and customers should now be able to log in normally. Please clear your browser cache (Ctrl/Cmd + Shift + R) and try again if you continue to experience issues.
We have identified the issue with a third-party tracker on webflow.com and have made a change to prevent this from happening again. Customers who were already logged into the Webflow Designer or Dashboard were not affected, and no Webflow hosted sites were impacted.
We are continuing to closely monitor system performance to ensure everything remains stable. We’ll provide another update within the next hour, or sooner if new information becomes available. Thank you for your patience while we worked to resolve this disruption.
Before: not present
After: Access to the Dashboard and Webflow.com has been fully restored, and this incident is now resolved. The disruption occurred between approximately 16:04 UTC and 17:32 UTC. If you continue to encounter issues, please clear your browser cache (Ctrl/Cmd + Shift + R) and try again.
The issue was caused by a third-party tracker on webflow.com. We have implemented a change to prevent this from happening again. Customers who were already logged into the Webflow Designer or Dashboard may not have been affected, and no Webflow hosted sites were impacted.
We sincerely appreciate your patience while our team worked to restore full access.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: [RESOLVED] Reports of issues accessing the Dashboard and webflow.com (this change) Webflow reported a critical outage blocking Dashboard logins and Webflow.com access, starting 2025-08-25 16:39 UTC and resolved 2025-08-25 18:58 UTC (2 h 18 min). Its final update placed the disruption between approximately 16:04 UTC and 17:32 UTC, attributed it to a third-party tracker, and confirmed a preventive change. | Major incident |