Changes / 1Password / SaaS Manager performance is degraded
1Password: Major incident: SaaS Manager performance is degraded
Summary
1Password’s SaaS Manager had a major incident in the US and EU regions affecting file uploads/downloads, image and page loading, and some integrations and workflows. It started at 2026-05-16 15:51 UTC and was resolved at 2026-05-16 20:36 UTC, lasting 4 h 44 min; image-loading issues persisted after other functions recovered.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: SaaS Manager performance is degraded
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-05-16 15:51 UTC
Before: not present
After: 2026-05-16 20:36 UTC
Before: not present
After: Files can not be uploaded or downloaded, and images may not be loading properly. Pages within the application may not be loading. Some integrations and workflows may have experienced errors. This issue affects the US and EU regions. Our engineering team is currently investigating.
Before: not present
After: The issue has been identified, and our engineers are working on a fix.
Before: not present
After: Issues with file uploads and downloads, pages not loading, and errors affecting some integrations and workflows are now resolved. Customers may still experience issues with images loading properly, and our engineering team is actively working to resolve them. We expect further progress and resolution later today. The issue affected both the US and EU regions.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: SaaS Manager performance is degraded (this change) 1Password’s SaaS Manager had a major incident in the US and EU regions affecting file uploads/downloads, image and page loading, and some integrations and workflows. It started at 2026-05-16 15:51 UTC and was resolved at 2026-05-16 20:36 UTC, lasting 4 h 44 min; image-loading issues persisted after other functions recovered. | Major incident |
All 1Password changes → · 1Password profile · Markdown · JSON