Changes / Make / Web application not loading

Make: Critical incident: Web application not loading

Summary

Make reported a critical web-access outage across eu1.make.celonis.com, eu1.make.com, eu2.make.com, us1.make.celonis.com, us1.make.com and us2.make.com starting 2026-02-24 10:45 UTC, lasting 28 min until resolution at 2026-02-24 11:13 UTC. Websites were accessible again at 10:49 UTC; scenarios and hooks remained unaffected.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Web application not loading
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-02-24 10:45 UTC
AddedResolved time#5
Before: not present
After: 2026-02-24 11:13 UTC
AddedAffected components#6
Before: not present
After: eu1.make.celonis.com, eu1.make.com, eu2.make.com, us1.make.celonis.com, us1.make.com, us2.make.com, Website - eu1.make.celonis.com, Website - eu1.make.com, Website - eu2.make.com, Website - us1.make.celonis.com, Website - us1.make.com, Website - us2.make.com
AddedUpdateinvestigating#7
Before: not present
After: We are currently observing problem with web access on multiple zones and we are investigating the issue. Scenarios and hooks work fine and the issue doesn't have impact on them.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdatemonitoring#9
Before: not present
After: The problem has been found and resolved; websites are accessible again. We are currently monitoring the results.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: Web application not loading (this change)
Make reported a critical web-access outage across eu1.make.celonis.com, eu1.make.com, eu2.make.com, us1.make.celonis.com, us1.make.com and us2.make.com starting 2026-02-24 10:45 UTC, lasting 28 min until resolution at 2026-02-24 11:13 UTC. Websites were accessible again at 10:49 UTC; scenarios and hooks remained unaffected.
Major incident

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